Frequently Asked Questions
Everything you need to know about your ECOSUSI experience.
What materials are ECOSUSI bags made of?
We are committed to ethical fashion. Most of our bags are crafted from high-quality vegan leather (PU leather), which is durable, water-resistant, and cruelty-free.
How long does shipping take?
Standard shipping typically takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original condition and packaging for a refund or exchange.
Do your laptop bags fit a 15.6-inch laptop?
Many of our vintage briefcases and backpacks are designed to fit laptops up to 15.6 inches. Please check the 'Specifications' section on the individual product page for exact dimensions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options depending on your shipping region.
How do I clean and maintain my bag?
To clean your vegan leather bag, simply wipe it with a damp cloth and mild soap. Avoid using harsh chemicals or submerging the bag in water to preserve the finish.